Refund and returns policy

Return window and eligibility

The current policy provides a 30-day return window from the date of purchase. An item must be unused, in its original condition and in its original packaging to be considered.

Proof of purchase is required. Perishable or opened food products generally cannot be returned unless the product was supplied damaged, defective or incorrect.

How to request a return

Email info@heekmahgroup.com or call +234 905 555 4302 before sending anything back. Include the order details, reason for the request and photographs where the item is damaged or incorrect.

The team will confirm whether the request is eligible and provide the correct return location and instructions.

Refunds and exchanges

Approved refunds should be processed after the returned item has been received and inspected. Processing times can depend on the original payment method and financial institution.

Where appropriate and stock is available, a damaged, defective or incorrect item may be replaced instead of refunded.

Return delivery costs

The current policy states that customers are responsible for return delivery costs unless Heekmah Group supplied a damaged, defective or incorrect item. Delivery charges are not normally refundable.